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Order Processing Time
Once payment is confirmed, all orders are typically processed and shipped within 1–3 business days. Orders placed on weekends or public holidays will be processed on the following business day. Please note that during major promotional events or periods of high order volume, shipping may experience slight delays; we appreciate your understanding.
Delivery Time & Shipping Fees
Standard Shipping: Once shipped, delivery to your designated address typically takes [3–7] business days (actual delivery time may vary depending on your country or region).
Shipping Fee Details: Orders totaling $59 USD or more qualify for free shipping. For orders that do not meet the free shipping threshold, shipping costs will be automatically calculated at the checkout page based on the package weight and destination.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a logistics tracking number. You can use this tracking number to monitor the real-time status of your package on our website or on the official website of the designated shipping carrier.
Customs Duties & Taxes (For International Orders)
International orders may be subject to customs duties, import taxes, or other clearance fees imposed by the destination country or region. These charges are collected upon the package’s arrival at the destination and are the sole responsibility of the recipient. QWG has no control over or ability to predict these charges; for specific details, please consult your local customs authorities.
Delivery Issues
If you have not received your package by the estimated delivery date, or if your package is damaged or lost in transit, please contact us at info@qwgfuel.com within [15] days of the shipment date. Our customer service team will assist you in communicating with the shipping carrier to resolve the issue.